About Us

 

iThNk introduces a unique Intelligent Measurement System specifically designed for the SERVICE QUALITY MANAGEMENT, COMPLIANCE MANAGEMENT AND AVIATION markets. It provides a “real time” solution that measures performance across the entire value chain of a service and / or compliance environment. In a real time environment, Managers and their teams require a tool that goes beyond compliance and service quality measurement but also generates management action and problem solving in order to improve response times ....achieving this, whilst enhancing the customers experience as they travel through the Company’s value chain and or their compliance to specific regulatory bodies.

Service Level Agreements, in our opinion, have become documents designed for comfort which have, unfortunately have ended up as passive documents defeating the original object that they were intended for...the measurement of service delivery or compliance! IThNk offers a real time approach to performance and compliance management. It allows a COMPANY to move beyond a historical view of information and actions the information intelligently with greater precision and speed. Management have the ability to take what they learn from the immediate past, and apply it to their service delivery chain in the present.

This enables them to optimise current performance and provide predictions on future performance. By managing intelligent actions, it provides Management with insight into the dynamic factors that influence its performance. It further provides each Operations Manager with the ability to adapt with greater speed and flexibility to real time problems.